We first meet Ian in Episode 2 of HBBA as he learns to marshal an aircraft the old-fashioned way, under the watchful eyes of mentor Simon. We asked Ian about his job in Airside Safety and the career change that brought him to Heathrow.
‘Border Force Bob’ is a member of the team responsible for securing the UK border at Heathrow. In the first episode of HBBA Series 4 we followed Bob’s investigation into the case of a Brazilian student visiting his expat brother.
We last saw Sue in Series 3 of HBBA, comforting a tearful traveller and using her own money to help a stranded passenger on his way.
Sue, a Passenger Experience Manager (PEM), returns to the series in 2018. We asked her about life on the front line at Heathrow.
Demetrios — one of the most likeable and friendly characters at Heathrow — is back on screen this season. Demi is one of our Passenger Experience Managers, helping to make passenger journeys better and easier along every step of the way.
In Heathrow: Britain’s Busiest Airport we saw aircraft Marshaller Ian learn to guide an aircraft on to its stand the old-fashioned way.
These days airliners at Heathrow generally arrive at the gate unaided, using electronic wizardry known as a Stand Entry Guidance (SEG) system. But our Airside Safety professionals still need to learn the old-style ‘table tennis bats’, just in case. And now, so can you.
On his return he bumped into the film crew for Heathrow: Britain’s Busiest Airport. So he filmed them, filming him, filming them … well, you get the picture.
It’s access all areas as the documentary series Heathrow: Britain’s Busiest Airport returns to TV. Over six weeks you’ll share in the dramas and lighter moments of airport life.
We asked Line Director James Mudie, of production company Raw TV who filmed the show, what it took to bring Series 4 to the screen.