Blog. Britain's Busiest Airport

Profile: Carlo, Heathrow buggy driver

Smiling Carlo and buggy
Carlo is a Passenger Service Agent with Heathrow’s Special Assistance service provider, OmniServ

Friendly, outgoing Carlo is a buggy driver for Heathrow’s Special Assistance service, which helps passengers who can’t easily get around the airport. In Episode 6 we saw Carlo enjoy a brush with fame as the actress Pamela Anderson called upon his services.

Here’s what we asked Carlo — tell us in the comments what else you’d like to know.

Q&A: Carlo, Passenger Service Agent

Describe yourself in 3 words

Pretty, much, OK

What did you enjoy most about filming?

Communicating with all the people involved.

How long have you worked at Heathrow?

Four years.

What’s the hardest part of your job?

The hardest part of my job is oddly the most rewarding, which is trying to do the very best I can from the start of the shift through to the end.

Why do you like working at Heathrow?

Every day is a new challenge!

What has been a particularly memorable moment for you while working at Heathrow?

Seeing one little boy’s smile when I assisted in lifting him from the aircraft seat into the aisle chair. That and the smile on my face when I met Pamela Anderson!

What do you do in your spare time?

I don’t have much spare time as I look after my Mum. When I do get the time, I enjoy swimming.

Heathrow: Britain’s Busiest Airport

The documentary cameras return for a behind-the-scenes look at the people who keep Heathrow running. Meet air traffic controllers, sanitation engineers, Border Force officers and front-line Passenger Experience Managers – and share their daily challenges in this ‘city within a city’ where no two days are alike.

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