We first meet Ian in Episode 2 of HBBA as he learns to marshal an aircraft the old-fashioned way, under the watchful eyes of mentor Simon. We asked Ian about his job in Airside Safety and the career change that brought him to Heathrow.
‘Border Force Bob’ and his colleague Katryn (Kat) are members of the team responsible for securing the UK border at Heathrow. In the first episode of HBBA Series 4 we followed Bob’s investigation into the case of a Brazilian student visiting his expat brother. Kat was subsequently seen investigating a passenger newly arrived from Nigeria.
We last saw Sue in Series 3 of HBBA, comforting a tearful traveller and using her own money to help a stranded passenger on his way.
Sue, a Passenger Experience Manager (PEM), returns to the series in 2018. We asked her about life on the front line at Heathrow.
Demetrios — one of the most likeable and friendly characters at Heathrow — is back on screen this season. Demi is one of our Passenger Experience Managers, helping to make passenger journeys better and easier along every step of the way.
Live music returns to Terminal 2 in April, with performances by Alex James Brierley, The King’s Parade, Longy & The Gospel Trash, Hollie Rogers, Miles Horn, Colourshop and Andy Ruddy. Head over to Caffè Nero in Arrivals on Saturday and Sunday lunchtimes for some original sounds.
Perth is a great jumping off point for exploring Western Australia. But even if you’re on a short stopover, there’s plenty to do in the city by the sea. Here former resident Elke Hogan picks her five favourite ways to spend time in Perth.
Whether you’re travelling for business or pleasure, there’s more of China to choose from this summer. Fly direct to Xi’an, Qingdao or Changsha from Heathrow and put yourself closer than ever to your destination.
It’s ten years since the first commercial A380 flight landed at Heathrow. Airbus’s double-decker – the world’s largest passenger airliner – is a familiar sight here now. But how well do you know your superjumbos? Take our quick quiz to find out.
It’s 10 years since the first scheduled A380 flight landed in London. Today an estimated 10% of Heathrow passengers travel on the ‘superjumbo’. So here’s a look back over a decade of A380s at Heathrow, in pictures.